Q: How do I change my email address?
A: Just log into your account and have at it.
Q: I need to update my credit card. How do I do this?
A: Simply log into your account and follow the prompts.
Q: Can I become a member without getting the emails? My inbox is too crazy already.
A: Absolutely! Just log into your account and toggle the email newsletter button to "unsubscribed." If you ever change your mind and want the emails again, just repeat this process but toggle to "subscribed." Meanwhile, you can hop over here every week to read the latest updates.
Q: I see a tiny picture of myself associated with my account. Where did this come from, and how can I change it?
A: This website uses the globally recognized Gravatar system for its member profile images. Simply head over to Gravatar to create or update your member avatar. This image will also display on any other Gravatar-enabled website.
Q: Can I upgrade my plan from monthly to yearly payments?
A: Yup! Simply log into your account and follow the prompts. Any problems, just drop us a line and we'll get you sorted. (And no, I haven't developed multiple personalities, I really do have trusted people helping me monitor the inbox.)
Q: How can I cancel my membership?
A: You can cancel at any time by logging into your account and tapping the "cancel" button. If you have any problems, drop us a line and we'll get it taken care of. In accordance with our terms, memberships are non-refundable.
Q: Who handles all my credit card information? Is it safe?
A: All credit card and Apple Pay payments are processed and managed securely through Stripe. I never see your payment information. It's all locked away in high-security digital vaults in far fancier places than my farmhouse.
Q: What do you have against polyester?
A: It's not that I have anything against polyester as much as I have something for wool. The three basic human needs are food, shelter, and clothing. If you have limited resources, being able to choose the fibers in the fabric in your clothing may be an absurdly unattainable privilege. But you can still amass knowledge.
I have concerns about the widespread use of virgin petroleum-based fibers in our clothing. Those fibers are non-biodegradable, nonbreathable, flammable, and come from a material that is finite. We need to conserve that petroleum for things like surgical implements, helmets and hard hats, and even super lightweight parts for airplanes so that they don't require as much fuel. And we need to clothe our bodies in materials that breathe and are safe.
Clothing manufacturers need to make it a priority to seek out—and use—alternate fibers whose production cycle, from start to finish, is not only annually renewable but also has the capacity to regenerate our soil, draw down excess environmental carbon, and keep our spaces green and our bodies happy. I am talking, of course, about wool.
Q: What technology are you using?
A: TWC is powered by Ghost and Circle. Ghost is a non-profit, open-source, financially transparent platform that exists solely to facilitate independent publishing. I intentionally chose these technologies to ensure that there were no third-party ads, no intrusive social media algorithms or creepy spam dudes trying to hijack your attention. Our conversation is right here, just between us.